Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, such as:

• Contact details — name, email address, phone number, and delivery/billing address, provided when you create an account, place an order, or contact customer support.
• Account information — if you sign in with email/password or Google, we receive your name and email address from the authentication provider.
• Order information — the products you purchase, order value, payment method, and delivery status.
• Communications — messages you send us via WhatsApp, email, or the review and contact forms on our website.

We also automatically collect limited technical information (such as browser type, device information, and pages visited) through standard website analytics to help us improve the shopping experience.

2. How We Use Your Information

• To process, pack, and deliver your orders.
• To communicate with you about your orders, account, or customer support requests.
• To send order confirmations, shipping updates, and, where you have opted in, occasional updates about new products or offers.
• To improve our website, products, and customer service.
• To detect and prevent fraud, abuse, or misuse of promotional offers.
• To comply with applicable legal and tax obligations.

3. Sharing Your Information

We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only to the extent necessary:

• Payment processing — Razorpay, to securely process online payments. We do not store your card, UPI, or net-banking credentials on our servers.
• Shipping & logistics — our courier and logistics partners, to deliver your order and provide tracking updates.
• Account & data hosting — our authentication and database infrastructure provider, to securely store your account and order information.

We may also disclose information where required by law, or to protect the rights, property, or safety of ANNVRIKSH, our customers, or others.

4. Cookies

Our website uses cookies and similar technologies to keep you signed in, remember items in your cart, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some parts of the website may not function properly without them.

5. Data Security

We use reasonable technical and organisational measures — including encrypted connections and access-controlled systems — to protect your personal information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights & Choices

You can, at any time:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your account and personal data, subject to our legal obligations (such as order and tax records).
• Opt out of marketing communications at any time by contacting us or using the unsubscribe option in our emails.

To exercise any of these rights, write to us at care.annvriksh@gmail.com. We will respond within a reasonable timeframe.

8. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us: